Terms & Conditions
David Jeffery t/a Welton Vamplew Terms and Conditions Smart Home Automation Services
Last updated: 21 February 2026
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of smart home automation services, equipment supply, installation, consultancy, and ongoing support (collectively, the “Services”) by David Jeffery t/a Welton Vamplew (“we”, “us”, or “our”) to you (the “Customer”).
By engaging our Services, requesting a quote, making a payment, or signing any service agreement, you confirm that you have read, understood, and agree to be bound by these Terms.
We reserve the right to amend these Terms at any time. The version in force at the time you engage our Services will apply to that engagement.
2. Services
2.1 Scope of Services
We provide smart home automation services including but not limited to: consultation, equipment procurement, installation, configuration, integration, and technical support. The specific scope of Services for each engagement will be agreed in writing prior to commencement.
2.2 Variations
Any changes to the agreed scope of Services must be requested in writing and may be subject to additional charges. We reserve the right to decline variations that fall outside our area of expertise or which we deem impractical or unsafe.
2.3 Third-Party Systems and Services
Smart home automation frequently involves integration with third-party platforms, devices, and services (such as Amazon Alexa, Google Home, Apple HomeKit, or manufacturer apps). We are not responsible for the availability, functionality, or changes to any third-party systems, and we accept no liability for any disruption caused by a third party modifying, discontinuing, or updating their service or device.
3. Quotations and Pricing
All quotations are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute a binding contract until accepted in writing by both parties.
Prices are inclusive of VAT where applicable. We reserve the right to adjust pricing if the scope of work changes, if access to the property is restricted, or if unforeseen circumstances arise during the course of the work.
Travel costs, parking charges, and out-of-pocket expenses incurred in connection with the Services may be charged separately and will be agreed in advance where practicable.
4. Payment Terms
Payment terms will be specified in your invoice or service agreement. Unless otherwise agreed in writing:
- Payment is due in full upon completion of the Services, or upon delivery of equipment where installation is not included.
- For larger projects, we may require a deposit of up to 50% prior to commencement, with the balance due upon completion.
- Invoices not paid within 14 days of the due date may attract interest at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
- We reserve the right to suspend or terminate the provision of Services (including Care Plan support) where invoices remain outstanding.
5. Retention of Title
5.1 Ownership of Goods
All goods, materials, and equipment (“the Goods”) supplied by David Jeffery t/a Welton Vamplew to the Customer shall remain the sole property of David Jeffery t/a Welton Vamplew until payment in full has been received for:
(a) the Goods themselves; and (b) any other sums owed by the Customer to David Jeffery t/a Welton Vamplew under any contract or invoice.
5.2 Risk and Responsibility
Risk in the Goods shall pass to the Customer upon delivery or installation, whichever occurs first. The Customer shall be responsible for insuring the Goods from that point against all risks for their full replacement value, and shall hold the proceeds of any such insurance on trust for David Jeffery t/a Welton Vamplew until title has passed.
5.3 Use and Identification
Until ownership has passed, the Customer shall:
(a) hold the Goods as David Jeffery t/a Welton Vamplew’s fiduciary agent and bailee; (b) store the Goods separately from other goods and clearly identify them as the property of David Jeffery t/a Welton Vamplew where reasonably practicable; and (c) not remove, deface, or obscure any identifying marks, labels, or packaging on or relating to the Goods.
5.4 Right of Recovery
If the Customer becomes insolvent, enters administration, is wound up, or fails to pay for the Goods by the due date, David Jeffery t/a Welton Vamplew may (without limiting any other rights or remedies) enter the Customer’s premises or any other premises where the Goods are stored or installed in order to recover and/or remove them. David Jeffery t/a Welton Vamplew shall not be liable for any damage arising from such recovery, provided that reasonable care is taken in the process.
5.5 Goods Installed in Property
Where the Goods have been incorporated into a property, David Jeffery t/a Welton Vamplew retains ownership of any components that can reasonably be removed without causing material damage to the property or to other goods. The Customer hereby grants David Jeffery t/a Welton Vamplew an irrevocable licence to enter the premises to disconnect and recover such Goods in the event that payment is not received in full.
5.6 Passing of Title
Title to the Goods shall not pass to the Customer until David Jeffery t/a Welton Vamplew has received payment in full, in cleared funds, for all sums due under the relevant contract and any other outstanding invoices.
6. Customer Responsibilities
The Customer agrees to:
- Provide safe, unobstructed, and timely access to the property and any relevant systems necessary for the provision of the Services.
- Ensure that all relevant consents, permissions, and approvals (including from landlords, freeholders, or local authorities where required) are obtained prior to work commencing.
- Provide accurate information regarding existing infrastructure, including router make and model, broadband provider, electrical installation details, and any known faults or limitations.
- Ensure that a responsible adult is present at the property during installation or service visits.
- Not tamper with, modify, or attempt to repair any equipment or systems installed by David Jeffery t/a Welton Vamplew without prior written consent, except as necessary in an emergency.
- Inform us promptly of any changes to the property, network, or third-party services that may affect the installed systems.
7. Limitation of Liability
7.1 General Limitation
To the fullest extent permitted by applicable law, David Jeffery t/a Welton Vamplew shall not be liable for any indirect, incidental, consequential, special, or punitive loss or damage arising out of or in connection with the Services, including but not limited to: loss of profits, loss of data, loss of business, loss of anticipated savings, damage to reputation, or any other economic loss, even if David Jeffery t/a Welton Vamplew has been advised of the possibility of such loss or damage.
7.2 Cap on Liability
Our total aggregate liability to the Customer in respect of any claim or series of related claims, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by the Customer to David Jeffery t/a Welton Vamplew in the 12 months preceding the event giving rise to the claim.
7.3 Third-Party Equipment and Software
We accept no liability for the failure, malfunction, discontinuation, or security vulnerabilities of any third-party hardware, software, application, or platform, including smart devices, hubs, routers, or cloud services supplied or recommended by us but manufactured or operated by third parties.
7.4 Network and Connectivity
The performance of smart home automation systems is dependent upon the Customer’s broadband connection, home network, and internet service provider. We accept no liability for degraded performance, loss of functionality, or system failure arising from inadequate, unstable, or interrupted internet or network connectivity.
7.5 Pre-Existing Conditions
We accept no liability for damage to, or failure of, pre-existing electrical, structural, or network infrastructure that arises as a result of the installation of equipment or systems, where such damage or failure is attributable to pre-existing faults, inadequate infrastructure, or conditions that were not disclosed to us prior to commencement of work.
7.6 Nothing in these Terms shall exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or limited.
8. Care Plans and Ongoing Support
Where a Care Plan or ongoing support agreement is in place, the specific terms, scope, and pricing of that plan will be set out in a separate Care Plan agreement. In the event of any conflict between these Terms and the Care Plan agreement, the Care Plan agreement shall prevail in respect of the support services it covers.
Care Plan subscriptions are subject to a minimum term as specified in the Care Plan agreement. Cancellation outside of the agreed terms may result in a cancellation fee.
We reserve the right to modify, suspend, or discontinue a Care Plan offering upon reasonable notice to the Customer. Where we discontinue a plan for which the Customer has prepaid, a pro-rata refund will be issued.
9. Warranties
We warrant that the Services will be carried out with reasonable skill and care in accordance with industry standards. Where we supply equipment, such equipment will be free from material defects at the time of installation.
Any warranty provided by us on labour is limited to 90 days from the date of completion of the relevant installation or service. This warranty does not cover faults arising from misuse, accidental damage, modification by third parties, or normal wear and tear.
Equipment and hardware may carry a separate manufacturer’s warranty. We will assist the Customer in making warranty claims to manufacturers where reasonably practicable, but we do not accept liability for the outcome of such claims.
These warranties are in addition to, and do not affect, your statutory rights as a consumer under applicable UK law.
10. Intellectual Property
All intellectual property rights in any documentation, designs, configurations, and bespoke software created by David Jeffery t/a Welton Vamplew in connection with the Services shall remain the property of David Jeffery t/a Welton Vamplew unless expressly agreed otherwise in writing.
The Customer is granted a non-exclusive, non-transferable licence to use such materials solely for the purpose of operating and maintaining the installed systems at the relevant property.
11. Data Protection and Privacy
David Jeffery t/a Welton Vamplew will process any personal data provided by the Customer in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
We will not share personal data with third parties except where necessary to provide the Services (for example, where equipment registration or manufacturer support is required) or where required to do so by law.
By engaging our Services, the Customer consents to us retaining relevant contact and service history records for the purposes of providing ongoing support and complying with our legal obligations.
12. Cancellation and Termination
The Customer may cancel a confirmed booking or service appointment with at least 48 hours’ notice without charge. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee equivalent to up to 50% of the quoted service charge.
We reserve the right to cancel or postpone a service appointment in the event of circumstances beyond our reasonable control, including illness, extreme weather, or supply chain issues. In such cases, we will provide as much notice as possible and reschedule at the earliest convenient opportunity at no additional cost to the Customer.
Either party may terminate an ongoing service agreement by providing 30 days’ written notice, unless a different notice period is specified in the relevant agreement.
13. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, flood, fire, war, civil unrest, strikes, government action, or failure of telecommunications networks or third-party services.
14. Governing Law and Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.
In the event of any dispute, both parties agree to attempt to resolve the matter through good faith negotiation in the first instance. Where a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. General
Entire Agreement: These Terms, together with any quotation, service agreement, or Care Plan agreement, constitute the entire agreement between the parties and supersede all prior representations, discussions, or understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: A failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party’s right to enforce it at a later date.
Assignment: The Customer may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor business.
For any questions regarding these Terms, please contact us via the enquiry form here